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Entrega Francia y Europa / Reino Unido PEDIDOS AQUÍ
Vidiamo's shipping policy applies only to purchases made at Vidiamo.shopify.com. Please note that Vidiamo only accepts returns of items purchased through our website. Products purchased through other distribution channels must be processed through that particular distributor.
If you purchased your product from an authorized Vidiamo distributor, please contact that distributor for more information.
Delivery methods:
Vidiamo works with several carriers, such as GLS, UPS, DHL, DPD, and others. To provide you with the best service, Vidiamo reserves the right to select the most suitable carrier to handle your order. The carrier chosen depends on your region and the size of your order. Delivery usually takes 3 to 5 business days, depending on the delivery location within Europe.
Orders are shipped Monday through Friday, except on holidays. Please note that weather conditions, peak seasons, and holidays may delay the delivery of your order.
Shipping destinations:
Vidiamo currently ships to the following countries:
All European countries and the United Kingdom. Shipping costs outside France are €50.
Order change/cancellation
Unfortunately, it is no longer possible to cancel an order that has already been confirmed. If you wish to cancel your order, you have the following options:
Missing product/incorrect product
Upon receiving your package, please check its contents immediately. If any items are missing from your order, please email us at info@vidiamo.com within 48 hours of delivery. All VIDIAMO packages are checked for weight discrepancies. Some items will only be replaced at our sole discretion.
What is VIDIAMO's product return policy?
If you are not satisfied with your purchase, you have 30 days from the date of receipt to return the package (shipping costs are at your expense) and obtain a full refund. If you wish to return the product, please note that it must be unused and in the same condition as when you received it (without damage or scratches, with the original labels, instructions for use, warranty information, and all other labels and packaging), preferably in its original packaging to prevent damage during shipping. You may remove the package from its packaging to verify that it meets your expectations. If you damage the product while testing it, you may not receive a full refund.
If for any reason you are not satisfied with your purchase or any part of your purchase, you may return the product using the carrier of your choice, following the instructions below:
Please note that return shipping costs are your responsibility.
Unfortunately, we are still unable to process exchanges. If you wish to exchange a product, please follow the return procedure described above. You can then request a replacement product by placing a new order online.
How and when will I receive my refund?
The refund method depends on your payment method. If you paid for your order with PayPal, the refund will be credited directly to the PayPal account used for the original payment. If you paid by bank transfer, the money will be transferred to your bank account. In this case, we will contact you to obtain your bank details and process the refund. You will receive your refund within 14 days of returning the product. Please note that it may take up to 9 business days for the refund to appear in your bank account.
