privacy policy

You can request your personal data by filling out this form.

I also agree that Vidiamo may collect my email address to send me the requested information. For more information, please see our privacy policy to find out where and how we store your data.

Vidiamo Privacy Statement

Vidiamo SAS (“Vidiamo”) processes personal data. We respect your privacy and guarantee that your personal data will be used securely and responsibly, in compliance with legal restrictions. In this Privacy Statement, we describe who we are, how and why we process your personal data, how you can exercise your privacy rights, and any other information that may be of interest to you.

We have made every effort to present all this information in a clear and legible manner. However, please do not hesitate to contact us if you have any questions about the use of your personal data after reading this Privacy Statement. You will also find information on how to contact us in this Privacy Statement.

Finally, we would like to point out that the services we offer may change and, as a result, so may our Privacy Statement. We recommend that you periodically review this Privacy Statement to stay informed of any changes and know exactly what to expect. At the end of this Privacy Statement, you will find the date of its last update. In the event of significant changes, we will notify you by email or on our website.

Who are we?

Vidiamo is a childcare company specializing in innovation. We design and manufacture products that combine design and engineering, beauty and functionality. Our headquarters are located in France, at 54 rue Perronet, 92200 Neuilly-sur-Seine.

What personal data does Vidiamo collect from you?

Vidiamo collects different types of personal data:

  • Personal and contact information (e.g., name, shipping and billing addresses, email address, phone number)
  • Company details (e.g., mailing address, VAT number, and Chamber of Commerce number)
  • Account details (e.g., username and password)
  • Details of your purchases (for example, the date of purchase and the type of product)
  • Marketing and market research preferences (for example, whether you have agreed or declined to receive our offers and/or surveys by email)
  • Device information (e.g., IP address, language, browser settings, time zone, screen resolution, operating system)
  • Interaction data, including images (for example, when you communicate with our customer service department, your digital and/or written correspondence, and when you upload images to support your service requests)

When you purchase a product, you will also be asked to provide your payment information. This personal data will be collected and processed directly by one of our external payment providers. These third parties are responsible for processing your payment data within the limits established by law. Vidiamo does not have access to your payment data, so we will not collect or process this personal data. Therefore, this Privacy Statement does not apply to the information processing activities mentioned above. For more information on how your payment data is collected and used, please refer to the Privacy Statements on our partner PayPal's website.

We receive the types of personal data described above directly from you.

Personal data concerning you received directly from you

For example:

  • The personal data you submit when you create an account and/or register a product and/or other information you enter or provide while using our website.
  • The personal data you provide when purchasing a product
  • Personal data provided based on how you browse our website
  • The personal data provided when you complete our form during an event
  • Personal data provided in (among other things) service requests, correspondence, comments, help (questions and answers), dispute resolution, etc.

Personal data you submit about other people

You may share other people's personal information with us. For example, their address and contact details when entering a different delivery address during the purchase process. Please note that it is your responsibility to verify that these individuals consent to sharing their personal data with Vidiamo.

Personal data we receive from third parties

We may receive (among other things) additional personal information, for example, through social media or third-party services, to the extent permitted by law. In particular, the law may require your prior consent.

When you communicate or interact with us on social media (for example, by posting a message, uploading multimedia content, or clicking the "Like" button), we (or third parties acting on our behalf) may collect personal information about you (information found in your public profile, such as your username, profile photo, gender, age range, country, etc.). We do not store this information. We use it to increase our presence on these social networks and identify the interests and preferences of our potential customers.

Why does Vidiamo process your personal data?

Vidiamo collects and processes your personal data for the purpose of executing purchase agreements entered into with you, administration, services, communication and marketing (personalized or otherwise), and fraud investigations, for quality and management reasons, as well as to comply with legal obligations.

On what legal basis does Vidiamo process your personal data?

The processing of personal data is only lawful when based on one of the legal grounds listed in the exhaustive list. Vidiamo relies on three of these legal grounds: we process your data on the basis of a contract, because Vidiamo has a legitimate interest in your data, or because you have given us your consent.

Contract performance. We use your personal data to carry out the preliminary steps necessary for entering into a contract and to perform any contract entered into with you.

Legitimate interest. We also use your personal data for Vidiamo's legitimate interests. You can find more information about Vidiamo's legitimate interests in the following sections.

Consent. Your consent allows us to use your personal data for marketing purposes or to conduct market research. You can withdraw your consent at any time. To find out how, see the section "Can you withdraw your consent later?"

What are Vidiamo's legitimate interests that make the processing of your data lawful?

Vidiamo needs to process your personal data to create and maintain a lasting relationship with its customers, monitor and improve its products, services, and processes, and protect the interests of the company. For example, to inform our customers about new products, services, and activities, request their opinion on our products, prevent security issues and misuse of our applications, or protect Vidiamo's interests in possible legal proceedings.

Whenever possible, we will use and implement the unsubscribe system in our communications. This way, you can easily let us know if you no longer wish to receive communications from Vidiamo. Of course, you can always contact us directly by email at info@vidiamo.com.

To whom does Vidiamo disclose your personal data?

Vidiamo may share your personal data with third parties in accordance with this Privacy Statement, to the extent permitted by law. Vidiamo will not share your data with third parties for personal marketing purposes without your explicit consent.

Your personal data may be transferred to the following categories of recipients:

Authorities. For example, regulatory authorities, tax and customs administrations, the police, and other legal bodies. We may share your personal data with:

  • To comply with a legal obligation or court order; or
  • If this is necessary to prevent, track, or prosecute criminal acts; or
  • If this is necessary to strengthen our policies or protect the rights and freedoms of others.

Business service providers. We use third parties to provide our services. For example, a shipping company contracted by Vidiamo to deliver the product you purchased, or an online payment provider contracted by Vidiamo to process online payments. In addition, we contract third parties, such as analytics companies, advertising agencies, and social media networks, to analyze data related to your use of the website, personalize the website and communications, and display relevant offers and advertisements.

Others. Any third party to whom we transfer your personal data with your consent (for example, in a collaborative context), or of which Vidiamo is or will become a part in the future in the event of a restructuring, merger, or acquisition.

To the extent that these third parties process your data, they will do so as data processors for Vidiamo. Vidiamo has taken the necessary measures to ensure that your data is used exclusively for the purposes mentioned above.

How do we protect your data?

We have implemented technical and organizational measures to protect your data against loss, theft, and unauthorized access. We continuously improve our security measures in line with technological advances. We also recommend that you adequately protect your passwords and electronic data storage devices.

Are your personal data transferred outside the EU?

When necessary, your personal data will be transferred or processed outside the European Union. Vidiamo has taken all necessary measures to ensure that transfers are carried out only within the limits permitted by law.

All European countries are governed by the same set of legal provisions. This set is designed to ensure a uniform level of protection for the processing of personal data within the European Union.

Vidiamo is authorized to transfer (legally) your personal data to countries that are governed by what is known as a "compliance decision." A compliance decision is a decision by the European Commission that requires the country in question to guarantee an adequate level of protection for personal data.

The (legal) transfer of personal data to other countries will only take place once the appropriate security measures provided by Vidiamo have been implemented.

How long does Vidiamo store your personal data?

Your personal data will be deleted or anonymized when it is no longer necessary for the purposes for which it was processed. Furthermore, we assure you that Vidiamo will not store your personal data for longer than is permitted by law.

How can you manage your personal data?

You have the right to know whether Vidiamo is processing your personal data and, if so, to request access to an overview of your personal data, its correction, or its deletion. In addition, you can restrict the processing of your personal data, object to its processing, and you have the right to data portability. Below, you can read where and how to exercise all these rights.

If you have your own Vidiamo account, you have access to some of the personal data we store about you. You can correct or delete it at any time.

If you would like an overview of all processing activities and/or to correct or delete (where possible) your personal data and you are unable to do so yourself, you can contact us by email at info@vidiamo.com.

If you do not have an account and wish to exercise your rights to access, correct, and/or delete your personal data, you can contact us by email at info@vidiamo.com.

To exercise your rights to restrict processing and/or object to processing, as well as your rights to data portability, please contact us by email at info@vidiamo.com.

Remember that Vidiamo may request additional information from you to verify your identity.

Can you withdraw your consent?

If you have given your consent for specific processing of your personal data, you may revoke it at any time. Please note that revocation is not retroactive and is only possible if you have given your prior consent.

You may contact us to inform us of the withdrawal of your consent by email at info@vidiamo.com.

Can you file a complaint?

You may file a complaint with the French Data Protection Authority regarding Vidiamo's use of your personal data. For example, if you believe that Vidiamo is not using your data with due diligence, or if you have requested access to or correction of your personal data but are not satisfied with our response.

Are you required to provide us with your personal data, and what are the consequences if you do not?

In some cases, Vidiamo needs your personal data. For example, to sign a contract with you, provide you with a service, or create an account. Information fields that are not marked with an asterisk (*) do not require you to enter your personal data.

When we require your personal data, it will be marked with an asterisk (*). If you decide not to provide it, we will not be able to formalize the contract or provide you with the service. By providing the personal data required in the information fields not marked with an asterisk (*), you consent to Vidiamo processing it.

Does Vidiamo use profiling techniques?

We would like to contact you in a personalized and relevant manner. To do so, we collect, combine, and analyze your personal data to determine the most appropriate target groups, segments, content, advertisements, information, schedules, and channels, and to limit contact requests.

For the purpose of creating profiles, the following personal data may be grouped, analyzed, or segmented according to different combinations:

  • Demographic data: this is not personal data, but rather, for example, data related to a region. When demographic data is associated with an individual, it can become personal.
  • Transaction data: personal data relating to a transaction between Vidiamo and you.
  • Interaction data: personal data from communications between you and Vidiamo. For example, items you have ordered or saved, service requests created, browser type, device type, and other cookie identifiers. Offline interactions are also included.
  • Behavioral data: personal data related to your behavior, processed by Vidiamo, such as your preferences, opinions, desires, and needs. We may collect this data, for example, by tracking your behavior on our website or your connection to a social network. We only collect and process information using tracking cookies with your consent.

If you do not wish to receive personalized marketing, you can contact us by email at info@vidiamo.com.

When was this Privacy Statement last modified?

This is version 1.0 of this Privacy Statement. It is effective as of April 30, 2020.